Ophthalmic Surgeons, Ltd. v. Paychex, Inc.
Facts
OSL contracted with Paychex under a 1994 written agreement for direct deposit payroll services governed by New York law. The agreement stated that Paychex was authorized to draw from OSL's bank account, as specified by OSL, such amounts as were necessary to pay employees. Connor, OSL's office manager and designated payroll contact, handled payroll and from 2001 to 2006 directed Paychex to pay her $233,159 more than her authorized salary; Paychex regularly sent payroll reports reflecting these payments to OSL at Connor's attention. OSL did not object until another employee later took over Connor's duties and discovered the overpayments.
Issue
Did the 1994 agreement require Paychex to verify that payroll amounts requested by OSL's designated payroll contact were actually necessary and authorized, and if not, was Paychex nevertheless liable because Connor lacked apparent authority or because Paychex breached the implied covenant of good faith and fair dealing?
Rule
When a contract governed by New York law is clear and unambiguous, courts interpret it from the four corners of the document and may not use extrinsic evidence to create ambiguity. Contract language authorizing withdrawals from a client's account 'as specified by Client' for amounts necessary to pay employees makes the client responsible for specifying the amounts and does not itself impose on the service provider an affirmative duty to verify those amounts. Under New York agency law, apparent authority exists when the principal's words, conduct, or acquiescence reasonably cause a third party to believe the agent is authorized, including where the principal places the agent in a position of apparent power and fails to object to the agent's acts shown in regular reports. The implied covenant of good faith and fair dealing cannot be used to impose duties inconsistent with the contract's express terms.
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